1. Billing cycles
Services may be monthly, annual, hourly, usage-based or subject to a custom schedule. The applicable cycle is shown before order confirmation.
2. Prepaid services
Hosting, dedicated servers and many recurring services are billed in advance. Usage-based cloud products may later use metered or prepaid models.
3. Automatic renewal
Recurring services renew automatically unless cancelled by the deadline shown in the customer portal or order. Renewal and cancellation information must be clearly displayed before checkout.
4. Payment methods
Available methods are displayed at checkout. A stored method is charged for recurring services only where recurring authorization has been provided.
5. Failed payments
AlpineLayer may retry payment, send reminders, restrict account changes, suspend the affected service or terminate it after the applicable grace period. Product-specific grace periods may differ.
6. Taxes and invoices
Invoices identify applicable charges and taxes. Customers must provide accurate billing and tax information.
7. Price changes
Price changes generally apply from a future billing period. Supplier, registry, tax, license and currency changes may affect price.
8. Cancellation
Cancellation must be submitted through the designated portal workflow or agreed method. Customers should export required data before the termination date.
9. Chargebacks
Billing disputes should be raised with AlpineLayer before a chargeback. AlpineLayer may suspend services associated with unresolved chargebacks and provide transaction evidence to payment processors.
10. Contact
billing@alpinelayer.ch