Skip to content
ALPINELAYERSWISS CLOUD INFRASTRUCTURE
0
Menu
AlpineLayer / Legal
Legal & Policy Center

Everything governing the AlpineLayer platform.

Contracts, privacy, domains, billing, support, acceptable use, security, operations and trust documentation in one place.

Everything governing the AlpineLayer platform. visual illustration
Core contracts & privacy

Terms of Service

Master customer contract.

Read →

Privacy Policy

Controller privacy notice.

Read →

Data Processing Agreement

Processor terms.

Read →

Cookie Policy

Cookies and consent.

Read →

Legal Notice / Imprint

Operator identity.

Read →

Privacy Rights

Data-subject requests.

Read →

Subprocessor List

Third-party processors.

Read →

Data Residency

Regions and transfers.

Read →
Billing & service operation

Billing, Renewal & Cancellation

Recurring billing and cancellation.

Read →

Refund Policy

Refund eligibility.

Read →

Service Level Agreement

Availability framework.

Read →

Support Policy

Support and severity.

Read →

Backup & Restore

Backup and recovery.

Read →

Managed Services

Managed operations.

Read →

Maintenance Policy

Scheduled/emergency work.

Read →

Product Lifecycle

Deprecation and EOL.

Read →

Professional Services

Migration/consulting terms.

Read →

Incident Communication

Outage communication.

Read →

Complaints & Escalation

Formal complaints.

Read →
Acceptable use & security

Acceptable Use

Platform rules.

Read →

Abuse Policy

Abuse reporting.

Read →

Anti-Spam

Messaging rules.

Read →

Fair Use & Resources

Shared resource use.

Read →

Network Usage

Network rules.

Read →

IP Address Policy

IP allocation/reputation.

Read →

DDoS Protection

Mitigation scope.

Read →

Email Service

Mailbox and SMTP.

Read →

Security Policy

Security program.

Read →

Vulnerability Disclosure

Responsible research.

Read →

Copyright & IP

IP complaints.

Read →

Law Enforcement

Government requests.

Read →

Account Verification

Fraud/risk checks.

Read →

AI & GPU Acceptable Use

AI/GPU rules.

Read →
Domains, reseller & programs

Domain Registration

Registrar/registry terms.

Read →

Domain Renewal

Renewal and expiry.

Read →

Domain Transfer

Transfer rules.

Read →

Domain Disputes

UDRP/.ch disputes.

Read →

Reseller Terms

Downstream resellers.

Read →

Partner Program

Agency/MSP partners.

Read →

Affiliate Terms

Referral affiliates.

Read →

Promotions & Trials

Credits and promotions.

Read →

API Terms

Programmatic access.

Read →

Beta & Preview Terms

Pre-release services.

Read →
Trust & governance

Data Retention

Retention/deletion.

Read →

Business Continuity

Resilience/DR.

Read →

Accessibility

WCAG target.

Read →

Trust Center

Assurance resources.

Read →

Compliance

Compliance roadmap.

Read →

Security Center

Security resources.

Read →

Order Process

Contract formation.

Read →