1. Scope
This policy applies to hosted mailboxes, forwarding, SMTP submission and related email features.
2. Anti-spam
The Anti-Spam Policy applies to all outbound mail. Purchased lists, phishing, spam and deceptive messages are prohibited.
3. Limits
Mailbox size, message size, sending rates and recipient limits vary by plan. AlpineLayer may rate-limit or restrict accounts to protect mail reputation and platform stability.
4. Backup
Mailbox backup is included only where stated. Customers should retain independent exports of business-critical email where appropriate.
5. Reputation
AlpineLayer may block compromised accounts, reset credentials or restrict sending when an account threatens shared IP reputation.
6. Migration
Email migration is subject to source access, protocol support, mailbox condition and agreed scope.